The triage drill continues. A benefit of doing this drill now is, it helps us get ready for two upcoming exercises. March 23rd NLR school exercise, and the April 4th full scale airport exercise. We still need help for both, get with Jay or Tammy to be a part, this is a great opportunity that doesn't come along everyday!
HEART
A former Medic of MEMS Linda MacIntosh had a great way of describing how to treat a patient.
o Hearing – Listening to what is said the first time that patients or others say. Actively seeking new ways to listen to those that the workday comes in contact with.
o Eye Contact – Provide positive eye contact with those that there is contact with throughout the day.
o Attitude – Remember that everyone will have a bad day from time to time. Personal bad days should be left at the door to the station as you start your workday. At no time should a patient or any other person’s bad day or attitude be allowed to affect you in a negative way.
o Respect – All of those who come into contact with should be respected for their complaint or concern no matter what we may personally think of it. At no time should the people that we come in contact with receive nothing but our respect for their complaint or concerns.
o Touch – Remember that appropriate touch should be considered as an interpersonal tool. Such as holding the hand of a child. Inappropriate conduct in this area will not be tolerated.
I think she had some great points !
