Thursday, May 13, 2010

Getting Clear About our Standards

You have probably heard by now of the “crack down” on ACLS and PALS, let me give you my side of the story ;-) I approached this year with a major project in mind, the development of a leadership program for MEMS. This has two facets the first involves a structure for employees who are identified formal or informal leaders, (More on this facet later). The second involves developing a program for our medical skill set.

I came across a recent article by Barry Tanenbaum who wrote, “Some of the best athletes in the world have personal coaches, why shouldn’t you have a coach for your career? Even Tiger Woods, unquestionably the best golfer in the world has a personal coach. No matter how good you are there is always the possibility to improve, excel, and take your game to the next level.”
Coaching is an idea and principle that we want to bring to MEMS. In order to sharpen our edge, go to the next level or what ever your word picture is, we first need to get clear about our expectations.

The training department, QA and several field medics met to begin to answer the question, “what should we expect to be the skills of a MEMS Medic, and how do we measure it”. The first step towards this goal is the development of a check off much like national registry for ACLS and PALS. It covers what ACLS and PALS states as mandatory pass fail, as well as what MEMS holds as its expectations. These would be published as a way of communicating the expectation.

Some have asked, “what do you do with those who fail” I answer simply, we have hired a great staff, and if someone is having trouble we will work as a coach to determine the area needed for improvement and develop a plan to get them there.

This is still in development, we will be holding operations meetings in June to show our work and seek input, after all we are working on OUR expectations.

Greg